Support Center
We're here to help you get the most out of Guided Light
📧 Contact Support
Our support team is here to help you with any questions or issues you may have with Guided Light.
⏰ Response Times
We strive to respond to all inquiries as quickly as possible:
- General Support: 24-48 hours
- Privacy & Legal: 48-72 hours
- Urgent Issues: 12-24 hours (marked as urgent)
🚨 Urgent Issues: If you're experiencing a critical problem that prevents you from using the app, please include "URGENT" in your email subject line for faster response.
🔧 Common Issues & Solutions
App Won't Load or Crashes
- Check your internet connection
- Restart the app completely
- Clear app cache: Settings > Apps > Guided Light > Storage > Clear Cache
- Restart your device
- Uninstall and reinstall the app
Bible Content Not Loading
- Ensure you have a stable internet connection
- Wait a few moments for content to load
- Try refreshing the screen by pulling down
- Check if your device has enough storage space
- Contact support if the issue persists
Ads Not Displaying Properly
- Check your internet connection
- Ensure ads are not blocked by your device settings
- Check if you have any ad-blocking software enabled
- Restart the app
- Contact support if ads are inappropriate or not working
Search Function Not Working
- Make sure you have an internet connection
- Try different search terms
- Check spelling of book names or verses
- Wait for search results to load completely
- Contact support if search consistently fails
📱 Device Requirements
To ensure optimal performance, your device should meet these requirements:
- Operating System: Android 5.0 (API level 21) or higher
- Storage: At least 100MB of free space
- Memory: 2GB RAM recommended
- Internet: Required for initial content loading and updates
📋 Before Contacting Support
To help us assist you more effectively, please provide the following information:
- Device Model: What phone/tablet are you using?
- Android Version: What version of Android is installed?
- App Version: What version of Guided Light are you using?
- Issue Description: What exactly is happening?
- Steps to Reproduce: How can we recreate the issue?
- Screenshots: If applicable, include screenshots of the problem
📚 Additional Resources
Check these resources before contacting support:
🔄 App Updates
Keeping your app updated ensures you have the latest features and bug fixes:
- Updates are automatically available through the Google Play Store
- You'll receive notifications when updates are available
- Manual updates: Open Play Store > My Apps & Games > Updates
- Enable auto-updates for the best experience
💡 Tips for Better Experience
- Regular Updates: Keep the app updated for the best performance
- Stable Connection: Use a stable internet connection for content loading
- Storage Space: Ensure your device has adequate free storage
- Battery Optimization: Add the app to battery optimization exceptions if needed
- Feedback: Rate the app and leave reviews to help us improve
Thank You for Using Guided Light!
We appreciate your support and are committed to providing you with the best spiritual guidance experience possible.
Response Time: We typically respond within 24-48 hours